Shipping Policy

Delivering luxury to your doorstep

Shipping Methods & Rates

Standard Shipping

Delivery Time: 5-10 business days

Cost: Calculated at checkout based on destination

Free Shipping: Orders over HKD 3,000

Express Shipping

Delivery Time: 2-4 business days

Cost: Calculated at checkout based on destination

Available for most destinations

Processing Time

All orders are carefully processed and prepared for shipment within 1-3 business days after order confirmation.

Please note that processing times may be extended during peak seasons or promotional periods.

International Shipping

We ship to most countries worldwide. International shipping rates and delivery times vary by destination.

Important Notes:

  • Customs duties and taxes may apply and are the responsibility of the recipient
  • Delivery times may vary due to customs clearance
  • We recommend checking with your local customs office for specific requirements

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your package using this number on the carrier's website.

For any tracking inquiries, please contact our customer service team.

Shipping Destinations

We currently ship to:

  • Hong Kong and Macau
  • Mainland China
  • Asia Pacific region
  • North America
  • Europe
  • Other international destinations (contact us for availability)

Packaging

All VINEEMAN items are carefully packaged in our signature packaging to ensure they arrive in perfect condition. Each order includes:

  • Premium protective packaging
  • Care instructions for your garment
  • Complimentary gift wrapping (upon request at checkout)

Delivery Issues

If you experience any issues with your delivery, including:

  • Delayed shipment
  • Lost package
  • Damaged items upon arrival

Please contact our customer service team immediately. We will work with you to resolve the issue promptly.

Address Changes

If you need to change your shipping address, please contact us as soon as possible. Once an order has been shipped, we cannot modify the delivery address.

Questions About Shipping?

Our customer service team is here to help with any shipping-related questions.

Please visit our Contact Us page for assistance.